General terms and conditions of sale
The user navigating in this area accesses "Natursint Cosmetic - From the nature to your skin -" accessible through the URL: https://www.natursintcosmetic.com (site) owned by the company Natursint Srl (Vendor) with headquarters in Via Monte Barro 6/8 23808 Vercurago, Lecco (LC), VAT number 02412220168 and registered with the REA with number LC282386
ART. 1. GENERAL PROVISIONS
1.1 Any sale on the Site constitutes a distance contract governed by Chapter I, Title III (Articles 45 et seq.) of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and by Legislative Decree no. 70 of 9 April 2003, containing the rules on electronic commerce.
1.2 The user must read these General Terms and Conditions of Sale before accessing the "Products" section of the website, which are deemed to be unequivocally accepted at the time of purchase.
1.3 The General Conditions of Sale apply to all sales made by the Seller on the Site. The terms indicated are intended as working days, therefore excluding Saturdays, Sundays and national holidays.
1.4 The terms of these General Terms and Conditions of Sale may be changed at any time. The user is therefore invited to consult the latest version of the General Terms and Conditions of Sale before making any purchase.
1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.
1.6 These General Conditions of Sale have no reference to the sale of products and/or services by parties other than the Seller that may be present on the Site through links, banners or other hypertext links. Before entering into commercial transactions with such entities, it is necessary to check their terms and conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties. The Seller does not control and/or monitor the websites that can be consulted via these links. Therefore, the Seller is not responsible for the contents of such websites nor for any errors and/or omissions and/or violations of the law on their part.
ART. 2. PURCHASES ON THE SITE
2.1 Following the choice of the products, the user can conclude the purchase by filling in an electronic form to be sent following the relevant instructions (in compliance with Legislative Decree 9th April 2003, no. 70 containing provisions on electronic commerce).
The form includes a reference to the General Terms and Conditions of Sale which are understood to be accepted, photos of each product chosen with its price, shipping and delivery costs and a reference to the conditions for the right of withdrawal.
2.2 Before concluding the purchase contract, the User must read and accept these General Terms and Conditions of Sale, including the information on the right of withdrawal and the information on the processing of personal data.
2.3 The contract is considered concluded when the Seller receives a copy of the form filled in by the User, after checking the data transmitted.
2.4 Once the Seller has received the order form, it will be send an order confirmation to the e-mail address indicated by the User, containing
- the information relating to the characteristics of the purchase
- an indication of the price.
2.5 In case of orders, from whoever they come from, which are anomalous in relation to the quantity and/or frequency of purchases, the Seller reserves the right to take all necessary action to put an end to the irregularities.
2.6 The Seller reserves the right to refuse or cancel orders that come from
- a user with whom the Seller is in litigation
- a user who has previously breached the General Terms and Conditions of Sale
- a user who has been involved in a criminal offence
- a user who has provided false, incomplete or inexact identification data, or who has not promptly sent the Seller the documents requested by the same or who has sent invalid documents.
ART. 3. REGISTERED USERS
3.1 In order to register on the Site, the User must follow the instructions on the Site and provide his personal data correctly. In particular, to carry out the registration, the User must indicate an email and a password.
3.2 Once registration has been completed, the User will receive a confirmation email from the Seller. The confirmation by the User must be communicated within 48 hours at the latest, otherwise Natursint Cosmetic will have no commitment to the User.
3.3 If the User provides inaccurate or untrue data and if there is a dispute by the interested parties concerning the payments made, Natursint Cosmetic has the right not to activate or suspend the service until the dispute is resolved.
3.4 The User agrees to recognize that the identifiers in his/her possession (username and password) constitute a system for the attribution of all acts carried out by means of such access on the site and are therefore binding on him/her.
3.5 The User undertakes to inform the Seller immediately if he suspects or becomes aware of any undue use or disclosure of the credentials for accessing the Site.
ART. 4 AVAILABILITY OF PRODUCTS
4.1 The Products offered on the Site are limited in number. Due to the simultaneous presence on the Site of several Users, it may happen that the products are sold to other customers before the order confirmation and that, therefore, the ordered Product is no longer available after the transmission of the purchase order.
4.2 Even after the Seller has sent the order confirmation, cases of partial or total unavailability of the goods may occur; in this case, the Seller undertakes to rectify the order by automatically eliminating the product and informing the User by email.
4.3 In the event that the User is informed of the unavailability of goods after having already placed an order, the User will be entitled to terminate the purchase contract pursuant to and in accordance with the provisions of Article 61, paragraphs 4 and 5, of the Consumer Code. Consequently, Natursint Cosmetic undertakes to reimburse the amount already paid by the User within 15 days of becoming aware of the User's wish to terminate the contract.
4.4 Alternatively, the User may accept:
- if re-assortment is possible, an extension of the delivery period, offered by the Seller, with an indication of the new delivery period;
- if no re-assortment is possible, the Seller will provide a different product, of equivalent or higher value, subject to payment, in the latter case, of the difference, and subject to the express acceptance of the User.
ART. 5. PRODUCTS OFFERED AND TECHNICAL DATA SHEET
5.1 Natursint Cosmetic sells natural and innovative cosmetic products for face and body care, as well as Natursint srl products such as "Silkskin" gloves with silk protein and cotton thread gloves for the care and well-being of the hands.
5.2 Each product is accompanied by an information page that illustrates its main characteristics (Technical Data Sheet). The images and descriptions on the Site reproduce as faithfully as possible the characteristics of the Products. However, the colors of the Products may differ from the real ones due to the settings of the computer systems or computers you use to view them. These images must therefore be understood as indicative and within the tolerances of use.
5.3 The offer of Natursint Cosmetic products is detailed in the following link :
ART. 6. PRICES
6.1 All the prices of the Products published on the Site are inclusive of Value Added Tax.
6.2 The Seller reserves the right to change the price of the Products at any time, without prior notice, it being understood that the price to be charged to you will be the one indicated on the Site at the time the order is placed and that no account will be taken of any variations (upwards or downwards) subsequent to the transmission of the order.
6.3 The shipping costs, if any, are expressly and separately indicated in the order form, before the user proceeds to the transmission of the same.
ART. 7. PURCHASE ORDERS
7.1 The Seller will ship the Products only after receiving confirmation of the authorization to pay or the crediting of the Total Amount Due. Title to the Products will pass to you upon dispatch, which shall be deemed to be the time when the Product is handed over to the carrier. The risk of loss of or damage to the Products due to causes not attributable to the Seller shall pass to you when you, or a third party designated by you other than the carrier, take physical possession of the Products.
The Seller reserves the right not to provide the service if, after submitting your purchase order, it is ascertained that you have not paid all or part of the Total Amount Due.
7.2 The purchase contract is resolutely conditional on non-payment of the Total Amount Due. Unless otherwise agreed upon in writing with the User, the order shall be consequently cancelled.
ART. 8. PAYMENT METHODS
8.1 The following payment methods are allowed on the Site:
- Bank Transfer
8.2 Once selected, the products are added to the shopping cart. You only need to follow the purchase instructions by entering the required information at each step. However, the order details can be modified by the User before payment.
The debit will only be made once the details of the payment card used for payment have been verified and the issuer of the payment card used has issued authorization for the debit.
In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), you are informed that you may be required to complete the purchase process by meeting the authentication criteria required by the payment institution in charge of handling the online payment transaction. The authentication criteria refer to the identity of the user (to meet this criterion, the user must be registered on the Site during the purchase transaction) and the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to finalize the purchase on the Site.
The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Seller. Therefore, the Seller never has access to and does not store the data of your payment card used to pay for the Products, not even if you choose to store such data on the Site.
ART. 9. DELIVERY OF THE PRODUCTS
9.1 The delivery is made only at the User's domicile, provided during the purchase procedure. Deliveries are not made to pick-up points.
9.2 Delivery is on payment for orders less than or equal to € 50; for higher amounts delivery is free.
9.3 Starting from the date the order is sent, the Products will be delivered within 3-4 days and, in any case, within thirty days from the date of the conclusion of the contract.
9.4 If delivery is not possible, the order will be sent to the warehouse and you will be notified of the location of the order and how to arrange a new delivery.
9.5 If delivery cannot be made for reasons beyond our control after 30 days from the date on which the order is available, the contract will be terminated and all sums will be refunded, including delivery charges with the exception of additional charges resulting from choosing a delivery method other than the ordinary one offered without undue delay.
9.6 It is your responsibility to check the condition of the Product delivered. Without prejudice to the fact that the risk of loss or damage of the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you and different from the carrier, materially take possession of the Product, the Seller recommends that you check the number of Products received and that the packaging is intact, not damaged, not wet or in any way altered, including the sealing materials and you are invited, in your interest, to indicate on the transport document of the carrier, any anomalies, accepting the package with reserve. In the event that the package shows evident signs of tampering or alteration, it is advisable to promptly notify the Seller. This is without prejudice, in any case, to the application of the regulations regarding the right of withdrawal (if applicable to the Product) and the legal guarantee of conformity.
ART. 10. RIGHT OF WITHDRAWAL
10.1 The User, as a consumer, has the right to withdraw from the contract for the purchase of the Product without having to provide any reason and without having to incur costs other than those provided for in this article within the term of fourteen calendar days (Withdrawal Period) pursuant to Article 57 of Legislative Decree 206/2005.
The Withdrawal Period expires after 14 days:
a. in the case of a single Product order, from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the Products;
b. in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and nominated by you take physical possession of the last Product; or
c. in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.
10.2 In order to exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw by sending an email to the following address: firstname.lastname@example.org
10.3 In case of exercising the right of withdrawal, the User must deliver the product to the registered office indicated in the "Foreword" of these General Conditions of Sale.
10.4 The goods must be delivered intact, in their original packaging, complete with labels, disposable seals where present, free of signs of wear or dirt and complete with the attached tax documentation. The withdrawal is not exercised on parts of the product. Following verification, the Seller undertakes to refund the amount of the products subject to withdrawal within a maximum period of 15 days from receipt of the User's wish to exercise the right of withdrawal.
10.5 The direct costs of returning the Products shall be borne by the User, as well as the responsibility for their transport.
10.6 If you withdraw from the contract, the Seller will refund the Total Amount Due, including delivery costs, if applicable, without undue delay and in any case no later than 15 calendar days from the day on which the Seller was informed of your decision to withdraw from the contract. The reimbursement will be made using the same payment instrument used for the initial transaction. In the case of payment by bank transfer, the User must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.
10.7 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from a handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the amount of the refund an amount equal to this decrease in value. The Seller shall notify you of this circumstance and of the consequent reduction in the refund amount upon receipt of the Product, providing, if the refund has already been paid, the bank details for payment of the amount due by the user due to the reduction in the value of the Product.
10.8 In the event that the withdrawal is not exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not entitle the user to any refund. The Seller shall notify the user upon receipt of the Product, rejecting the request for withdrawal. The Product shall remain at the Seller's premises at your disposal for collection, which shall take place at your expense and under your responsibility.
10.9 In the event of partial withdrawal from Multiple Orders, the amount of delivery costs to be refunded to you shall be quantified in proportion to the value of the Product subject to withdrawal. Therefore, if, for example, you have placed an order for a total amount of Euro 200.00, which includes two Products, the first of a value of Euro 50.00 and the second of a value of Euro 150.00, and you return the Product of a value of Euro 150.00, you will be refunded an amount equal to 75% of the delivery costs incurred. In any case, the amount of the delivery costs to be refunded shall never exceed the amount actually paid.
ART. 11. LEGAL WARRANTY
All the Products sold on the Website are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Consumer Code (Legal Guarantee).
To whom it applies
The Legal Warranty is reserved to consumers. It therefore applies only to users who have made a purchase on the Site for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
When it applies
The Seller is liable to the consumer for any lack of conformity of the Product and which becomes apparent within two years of such delivery. The lack of conformity must be reported to the Seller, under penalty of forfeiture of the warranty, within a period of two months from the date on which it was discovered.
Unless proved otherwise, it shall be assumed that the lack of conformity which becomes apparent within six months from the delivery of the Product already existed on that date, unless such assumption is incompatible with the nature of the Product or the nature of the lack of conformity. As from the seventh month following the delivery of the Product, it shall be the consumer's burden to prove that the conformity defect already existed at the time of the delivery of the Product.
In order to benefit from the Legal Warranty, the consumer must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore appropriate for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can attest to the date of the purchase (for example the payment card statement) and the date of delivery.
In the event of termination of the contract, the Seller shall refund the consumer the total amount paid, consisting of the purchase price of the Product, the shipping costs and any other additional costs. In the event of a price reduction, the Seller will refund the amount of the reduction, previously agreed with the consumer. The amount of the refund or reduction will be credited to the means or payment solution used by the consumer for the purchase.
The Seller shall not be liable for any damage, of any nature whatsoever, resulting from the use of the Product in an improper manner and/or not in accordance with the instructions provided by the manufacturer, as well as for damage resulting from unforeseeable circumstances or force majeure.
If you made the purchase as a "professional" within the meaning of the Consumer Code, the previous paragraphs of this article shall not apply. The legal guarantee provided for by art. 1490 of the Italian Civil Code shall apply to your purchase on the Site.
ART. 12. MANUFACTURER'S CONVENTIONAL WARRANTY
12.1 The Products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer (Conventional Warranty). You can enforce this warranty only against the manufacturer. The duration, extension, including territorial extension, the conditions and methods of use, the types of damage/defects covered and any limitations of the Conventional Guarantee depend on the individual manufacturer. The Conventional Guarantee is of a voluntary nature and does not replace, limit, prejudice or exclude the Legal Guarantee.
ART. 13. APPLICABLE LAW AND COMPETENT COURT; OUT-OF-COURT SETTLEMENT OF DISPUTES - ALTERNATIVE DISPUTE RESOLUTION/ONLINE DISPUTE RESOLUTION
13.1 The purchase contracts concluded through the Site are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.
13.2 We remind you that in the case of consumer users, any dispute relating to the application, execution and interpretation of this document shall be settled by the Court of the place where the user resides or has elected domicile. In the case of professional users, any dispute relating to the application, execution and interpretation of this document shall be settled by the Court of the place where the Seller has its registered office, pursuant to the provisions of Article 1 above.
13.3 Pursuant to Article 141-sexies, paragraph 3 of the Consumer Code, the Seller informs the user who has the status of consumer pursuant to Article 3, paragraph 1, lett. a) of the Consumer Code, that, in the event that he/she has submitted a complaint directly to the Seller, following which it was nevertheless not possible to resolve the dispute thus arising, the Seller shall provide information on the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes relating to obligations arising from a contract concluded on the basis of these General Sales Conditions (ADR bodies, as indicated in Articles 141-bis et seq. of the Consumer Code), specifying whether or not he/she intends to use such bodies to resolve the dispute.
13.4 The Seller also informs users who qualify as consumers pursuant to Article 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (the so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user may consult the list of ADR bodies, find the link to the website of each of them and initiate an online dispute resolution procedure for the dispute in which he/she is involved.
13.5 The right of the consumer user to refer the dispute arising from these General Terms and Conditions of Sale to the competent ordinary judge, whatever the outcome of the procedure for the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code, is in any case unaffected.
13.6 Users residing in a member state of the European Union other than Italy may also have access, for any dispute relating to the application, execution and interpretation of these General Terms and Conditions of Sale, to the European procedure established for small claims, by Council Regulation (EC) No 861/2007 of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, Euro 2,000.00. The text of the Regulation is available on the website www.eur-lex.europa.eu.
ART. 14. CUSTOMER SERVICE AND COMPLAINTS
It is possible to ask for information, send communications, request assistance or make complaints by contacting the Seller in the following ways
- by email, to the following address: email@example.com
The Seller will respond to complaints within 5 days of receipt.